Support

Watch the Quosal 101 Training Videos Here

Quality customer support is our highest priority. Quosal provides 24/7 support resources for all registered users of Quosal. This includes users of our 30-day trial versions. Support resources include:

Online Knowledge Base
Training and Support Video Library
Online Documentation Resources
Community Support Resources
Email Support
Live Support Chat
Phone Support

Registered users are automatically set up with a support account and can immediately log in to access these resources.

Online Knowledge Base

Our Knowledge Base contains our How-To Guide, the Quosal user Manual and Quick Start Guide, and a growing library of support articles on every tropic concerned with Quotes and Proposals. The complete Knowledge Base is available inside the Quosal application itself, through the Support page, and articles can be printed for your convenience. The articles may contain links to our video library or other convenient resources. The Knowledge Base is maintained by Quosal, but users can submit articles for inclusion. The knowledge base is keyword-searchable and easy to use.

Online Documentation

Documentation can be downloaded at any time through the Support Center.

Email Support

Email Support requests are accepted 24/7 from registered users and 30-day trial users. Email Support Requests are automatically routed to our support systems and a ticket ID# issued.

Phone Support

Phone support is provided 7am PST – 7pm PST Monday – Friday on a first-come, first-serve call back basis.

Training and Support Videos

We’re real believers in the creation of quality videos for demonstrations, training, and support. Quosal maintains a growing library of videos for all of these purposes, keyword-searchable through our Knowledge Base and easy to use. You’ll quickly learn what you need to know using the Quosal video library.

Community Support

Quosal provides the means for users to easily share “quosal approved” content with each other. This includes:

Product File Mappings to Distributors and Vendors
Form Generator Forms
Proposal Document and Contract Templates

Quosal verifies and approves _all content_ offered for sharing through our Community Library, so you can be confident in the quality and security of available items.

Live Support Chat

Live Chat is frequently available from 7am PST – 7pm PST (GMT-8h), Monday through Friday.